These Terms and Conditions apply to the use of this Website and the purchase of goods and services from us. In using this Website and our services, and otherwise contracting with us for the purchase of products and services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using the Website.
In these Terms and Conditions:
1.1 "We", "us" and "our" are references to the Earth Basics Pty Ltd ABN 11 100 312 990 .
1.2 "Website" means our website located at www.earthbasics.com.au as well as any other URLs that we may have registered and may in future register and use for the purpose of linking to the website, and unless the context requires otherwise includes any related services; and
1.3 "You" and "your" are references to you as a user of the Website.
2. Registration and access
2.1 In order to purchase goods from us through our Website, you will need to register as a user. Upon registration we may collect information such as your name, address, valid email address and mobile phone number. You agree to provide accurate and complete information and to keep this information updated when interacting with us.
2.2 You are solely responsible for any activity occurring on your account. You must maintain the security of your account details including passwords. If you suspect unauthorised use of your account or that your password is no longer secure, you must notify us immediately.
2.3 You may not use another member or user's account without their permission.
2.4 We may stop (temporarily or permanently) providing access to the Website to you or visitors/ users generally, at our discretion and without prior notice.
3. Product depiction and information
3.1 We endeavour to represent products for sale as accurately as possible on the Website, however due to technical limitations of photography and visual representation, we cannot guarantee that products listed for sale appearing at the Website will always look exactly the same when received.
3.2 While we make reasonable efforts to supply correct and accurate information about products listed for sale at the Website, the information about products is often based on information provided by our suppliers and product manufacturers, some of which we have no means to verify. Where an error appears in the description of products for sale and on the basis of the representation you have made a purchase that you would not have made had the error not appeared, we will provide a refund where required at law to do so, or otherwise where in our discretion we determine to do so.
4. Purchasing Procedure
4.1 The promotion and listing of a product on the Website does not constitute an offer to sell or guarantee the availability of products. It is an invitation to treat only and we reserve the right to accept or reject your purchase request. Orders placed by you via the Website are offers to purchase products at the prices listed and pursuant to the terms of this Agreement.
4.2 Prices are in Australian dollars. Prices include GST where applicable. Prices are current at time of display but are subject to change.
4.3 You may not cancel an order once it has been submitted, even if our acceptance or rejection of your offer is still pending.
4.4 Once your order has been accepted, you will receive an order confirmation via email. Please check this confirmation.
4.6 Payment must be effected in the manner described on the Website (credit card and any other method indicated) and must be received in full prior to dispatch of product by us. If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.
4.7 You acknowledge that despite our reasonable precautions, products may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged. We reserve this right up until the time of delivery of goods to you. If a cancellation of this nature occurs after your credit card has been charged for the purchase, we will immediately issue a credit to your credit card account for the amount in question.
5.1 Subject to clause 5.3 you may collect or arrange for your own collection of products you order from the Website from us. You may choose this option on "check out". However not all products are stored at our Fyshwick Showroom, larger items are stored at various warehouses around the country. Please contact us to confirm where they can be picked up from.
5.2 Delivery charges are dependent on what the items are and where the order is to be delivered. These will be calculated and you will be advised of their amount before you finalise and submit your order.
5.3 To the extent permissible, we are not responsible for loss, damage or theft of items once they leave us. We suggest insuring your items.
6. Returns and Exchanges
6.1 Please choose carefully and check your order thoroughly before proceeding, as we are not obliged to provide refunds for "change of mind" reasons or reasons of consumer purchasing error. It is your responsibility to ensure that the product you have chosen is suitable for the purposes for which you propose to use it.
6.2 Please check products that you receive thoroughly as soon as received and ensure that all components and parts you have ordered are included.
6.3 Notwithstanding clause 6.1, we may in our discretion accept a return (for change of mind reasons) of a product that is unopened, in as new and saleable condition and is current stock. Where we accept such returns, you will be responsible for the cost of postage to return the item in question. Where we accept a return for change of mind reason, we may charge you a restocking fee of up to 25 per cent of the purchase price for the item.
6.4 Without limiting any other provision of these Terms and Conditions, we do not accept returns for change of mind reasons on custom ordered products.
6.5 The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. The Australian Consumer Law provides that these rights cannot be excluded. You are entitled to a replacement or refund for a "major failure" if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a "major failure". Consumer Guarantees have no set time limit – depending upon the price and quality of goods, consumers may be entitled to a remedy after any manufacturer's warranty or extended warranty has expired. Where you return goods because they are defective or otherwise falling short of the Consumer Guarantees, then we will reimburse you the charges associated with returning the goods. Please contact us to arrange this and obtain a return authorisation.
6.6 We aim, but do not guarantee, to process refunds and replacements within 28 days of receipt by us of the original product.
7. Your use of the Website
7.1 You are provided with access to and are authorised to download material contained on this Website only for your personal use. Without limiting the foregoing, you may not, without our written permission, on-sell any information obtained from this Website, use any data mining robots or other extraction tools or metatag or mirror the Website without our prior written permission.
7.2 You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this Website or any linked website.
7.3 When you click on a website of or access details of a product, your browser may automatically direct you to a new browser window that is not hosted or controlled by us. We are not responsible for the functionality or safety of those sites.
8.1 To the extent permissible at law this Website and all content appearing on it are provided on an "as is" and "as available" basis, without warranties of any kind. You accept that is provided or relayed by us is general information and is not in the nature of advice and is not guaranteed to be error-free.
8.2 To the extent permissible at law, we exclude liability for any loss, damage or injury however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this Website, or any other linked website, nor do we accept responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this Website. Without limiting the foregoing, to the extent permissible at law we exclude liability in respect of:
(a) mistakes or inaccuracies on the Website;
(b) any unauthorised access to or use of secure servers and/or personal information and/or financial information stored on those servers;
(c) bugs, viruses, Trojan horses or other harmful code which may be transmitted to or through our Website by a third party; or
(d) any interruption or cessation of transmission from our Website;
8.3 To the extent permissible at law, any representation, condition or warranty which would otherwise be implied into these Terms and Conditions is hereby excluded. Without limiting the foregoing, to the extent permissible at law we disclaim all warranties regarding title, merchantability, fitness for a particular purpose and non-infringement of intellectual property rights. Where legislation (including the Australian Consumer Law) implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability and the remedies available to you will be limited to the extent permissible at law.
8.4 We assume no responsibility for the installation of any products ordered through the Website. You should ensure that only qualified electricians install any electrical products you order through the Website.
8.5 To the extent permissible at law, in no circumstance will we be liable to you for any indirect, incidental, special and/or consequential losses or damage (including loss of profits, revenue, production, goodwill, data or opportunity, or any physical injury) of any nature arising through or as a result of your use of the Website or any products purchased through it.
8.6 We do not make any representations or warranties that your access to the Website will be uninterrupted, timely, secure or error free.
8.7 Details contained on this Website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of any jurisdiction where you reside (if outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any products or services from this Website.
8.8 You agree and acknowledge that products you order may be adversely affected by severe environments, temperature extremes, frost, wind borne salt or other abrasive elements which can cause deterioration in glazes, finishes and/or reduce expected operating life.
9. Links and advertisements
9.1 This Website may contain links to other websites, including but not limited to those of manufacturers of products ("linked websites"). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
9.2 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.
9.3 You may link to our Website with our written consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our Website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
9.4 Responsibility for the content of advertisements appearing on this Website rests solely with the advertisers. The placement of an advertisement does not constitute a recommendation or endorsement by us of the advertiser's products and each advertiser is solely responsible for any representations made in connection with its advertisements.
10. Intellectual property rights
10.1 If you provide us with any material or content (which may include text, data, files, images, photographs and audiovisual material) ("User Content") for inclusion on the Website or for inclusion in or reproduction on any product, you grant us a royalty-free licence to use and reproduce that content on the Website or product as the case may be. We shall not be obliged to use, display or retain any User Content so supplied on the Website. You warrant that all such User Content will not infringe any third party's intellectual property or other rights.
10.2 We do not claim copyright or ownership of other intellectual property rights in respect of third party content (including trade marks and logos of third parties) appearing on the Website, which remain the proprietary rights of the respective third parties concerned.
11.1 You agree to fully indemnify and hold us harmless against any expenses, costs, loss or damage (including consequential loss) that we may suffer or incur as a result of or in connection with your use of the Website and any breach of these Terms and Conditions.
12.1 We may collect website visitors' contact information (like their e-mail addresses). This information may be used:
(a) to send news, information about our activities and general promotional material which we believe may be useful to you, where you have opted in to receive such material;
(b) to monitor who is accessing the website or using services offered on the website; and
(c) to profile the type of people accessing the website.
12.2 If you do not wish to have your personal information used in this manner or for any other specific purpose, you can e-mail us accordingly.
12.3 We utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
12.4 We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect.
12.5 If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if:
(a) we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or
(c) we are required by law to disclose the information.
12.6 We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.
12.7 Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
12.8 Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
12.9 All personal information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
12.10 We consider it is the responsibility of parents to monitor their children's use of our website. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years or offer to send any promotional material to persons in that category.
12.11 You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.
13. Breach of Terms and Conditions / Termination of Access
13.1 Without limiting any other remedy available to us at law, if we reasonably consider that you have breached any of these Terms and Conditions, we may take such action as we deem appropriate to deal with the apprehended breach, including, but not limited to suspending your access to the Website, preventing computers using your IP Address from accessing the Website, and contacting your internet service provider to request that your access to the Website be blocked.
13.2 Without limiting the foregoing, you acknowledge that we may terminate the operation of, and hence your access to, this Website (whether temporarily or permanently) at any time by us without notice. We will not be liable to you for doing so.
13.3 Those of the Terms and Conditions that are capable of surviving termination will survive any such termination.
14. Age / legal capacity
14.1 You affirm that if purchasing products using our Website that you are over 18 years of age. You agree that you are entering into a legal contract with us.
14.2 Without limiting clause 16.1, you agree and acknowledge that in the event we suffer loss or damage as a result of a minor purporting to enter into a transaction with us, that we reserve the right to take legal action and seek recompense from the parent or guardian of that minor.
15. Waiver, Severance and Assignment
15.1 Our failure to take action with respect to any breach by you or others does not waive our rights to take action with respect to subsequent or similar breaches.
15.2 If any part of these Terms and Conditions are found to be void, unlawful or unenforceable then that part will be deemed severed from the remainder of these Terms and Conditions and will not affect the validity of the remaining provisions.
15.3 In the event that we merge, sell or otherwise change control of our business or company or this Website, we reserve the right and you hereby consent to us transferring, assigning or sublicensing the rights to use of any personal information and/or User Content that you have provided to us. You agree that we shall have the right to assign, transfer or novate the rights that we have under this Agreement. .
16. Governing Law
16.1 These Terms and Conditions are governed by the laws in force in ACT, Australia.
17. Force majeure
17.1 We shall not be liable for any delay in performance of our obligations under this agreement if the delay is caused by circumstances beyond our reasonable control.
18. Amendments to Terms and Conditions
18.1 No terms and conditions sought to be imposed by you shall bind us unless we agree to same in writing.
18.2 We reserve the right to amend these Terms and Conditions from time to time. Amendments will be effective immediately upon notification on this Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the Terms and Conditions as amended.Terms and Conditions
Shipping costs include handling and packing fees as well as freight/postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
To check shipping costs for your order, proceed to checkout and complete the checkout process up to but not including payment where the available shipping options and prices available to us will be displayed. Please note that shipping costs are subject to review and change prior to shipment. You will be contacted if additional charges apply.
Shipping costs are based on your address as entered in the checkout procedure. If your address is entered incorrectly extra charges may be applicable to having to resend a shipment to the correct address.
We aim to pack and dispatch your order within 24 hours of receiving it, weekends and public holidays may affect this. We primarily use Australia Post and TNT Express and some orders may be shipped using a local courier, please choose from the available options as shown on the shipping page of the check out.
We only ship orders to addresses within Australia.
Delivery of goods outside of Australia will only be facilitated when a freight forwarder is used and payment is made by EFT Electronic Funds transfer. The following conditions are also applicable:
For further information on Shipping & Delivery please refer to our Terms & Conditions page.
Returns for change of mind reasons will be granted by application only. To evaluate if you are eligible to return your purchase, please carefully read our Return Policy below. If you then wish to apply for a return please contact us by phone or email.
It is the responsibility of the Customer/Purchaser to ensure, prior to ordering, that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Earth Basics provides product specifications including, photographs, dimensions, applications and product features on each specific product webpage to ensure prior to ordering that the product they have chosen is entirely suitable for the purpose for which they intend to use it.
Returns are only accepted for stock items and will only be accepted when application is made within five (5) days of delivery.
All returns are subject to a 20% inspection, re-boxing and re-stocking fee.
All returned items must be re-packaged and returned in their original packaging. This is the only way to ensure that damage has not occurred during the return delivery.
Any goods that are returned damaged (except where the damage is an inherent defect or otherwise occurred after original dispatch from our premises) will not be credited.
Credits will not be issued on any shipping costs for return shipping. This cost is the responsibility of the customer. We advise customers to take shipping insurance on return merchandise
Please allow up to 14 days from the date of delivery of the return before we complete our appraisal and approve the credit - if deemed to be warranted.
Refunds will not be granted due to delays in delivery.
The above is not intended to limit our obligations under the Australian Consumer Law in respect of consumer guarantees, including obligations on returns and refunds for defective product. View our full Terms & Conditions.
Contacting us: Shop Basics welcomes your feedback regarding our Terms & Conditions.
Call: (02) 6280 4128
167 Newcastle Street,
Fyshwick, ACT 2609,
Shop Basics Phone 02 6280 4128
Postal Address PO Box 1573 Fyshwick ACT 2609
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